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Webinar Rewind: NOVEMBER – Organizations of the Year and USA Research Project of the Year

November 30, 2016 Leave a comment

Did you know that engaging the public is a long-term commitment, rather than a short-term condition? Or that one in 4 Americans is affected by a doctor “missing the boat” with a diagnosis? Or that people in British Columbia who receive health services are regarded as “partners” rather than “patients”?

Those were themes in our IAP2 Learning Webinar on November 8, 2016, which featured the Core Values Award winners for Organization of the Year in Canada and the USA, and Research Project of the Year from the United States.

IAP2 USA Organization of the Year: City of Hillsboro, Oregon

The City of Hillsboro, Oregon, is no stranger to the Core Values Awards. The fast-growing community 30 km west of Portland won Project of the Year in 2002 for its long-term visioning exercise to develop “Hillsboro 2020”. In fact, its updated version, “Hillsboro 2035” was initially entered in the Project of the Year category, but the IAP2 USA judges moved it to Organization of the Year because of the way P2 has become ingrained in the city’s fabric.

Hillsboro has seen a 40% increase in its population since 2000 – up to 97,000 as of 2015 and on-track to reach 116,600 by 2035. The demographic is changing, with an increasing Latino population, along with immigrants settling there from India and Korea. The daytime population also shifts since 70% of the residents go elsewhere to work during the day, while 70% of the workforce at businesses and industries (the tech sector is a major employer there) comes from other towns.

hillsboro-1The City began developing “Hillsboro 2020” in 1997, recognizing the need to engage as much of the community as possible, and as more and more of the targets were achieved well ahead of plan, “Hillsboro 2035” was begun, working with Jason Robertson of J. Robertson and Co.

By then, the culture of P2 had become the way of life in Hillsboro. More than two dozen community organizations led the projects and a citizens’ Implementation Committee was overseeing the Action Plan. The Plan became a “living document”, being updated every five years, to prevent what city project manager Chris Hartye calls the “plan on a shelf” syndrome.

The engagement was accomplished through a combination of online and “traditional” tools. “There’s no substitute for face-to-face engagement,” says Hartye, as regular community events and presentations keep the connections and input flowing. He also points out that staff and supervisors get regular refreshers in P2, the city leaders have provided ongoing support and reasonable metrics help keep expectations in line.

Planning through “Hillsboro 2020” and “Hillsboro 2035” brought the city new open spaces, an expanded library, and even an off-leash dog park.

Planning through “Hillsboro 2020” and “Hillsboro 2035” brought the city new open spaces, an expanded library, and even an off-leash dog park.


IAP2 USA Research Project of the Year: “Clearing the Error”, Jefferson Center and the Maxwell School for Public Affairs at Syracuse University 

Kyle Bozentko (at the podium) and Andrew Rockway lead the Citizens Jury in “Clearing the Error”

Kyle Bozentko (at the podium) and Andrew Rockway lead the Citizens Jury in “Clearing the Error”

Engaging patients in the health care process was also a key in “Clearing the Error”, which won Research Project of the Year from both IAP2 USA and the entire IAP2 Federation. The Jefferson Center and the Maxwell School for Public Affairs at Syracuse University teamed up with the Society to Improve Diagnosis in Medicine and the Agency for Health Care Research and Quality to look closely at the issue of diagnostic error.

It’s estimated that one in four Americans will, at some time in their lives, be affected by a problem with a medical diagnosis. It could be through mis-diagnosis (getting it wrong or incomplete the first time) or a missed diagnosis (not spotting the problem at all) or a mis-communication; any of which creates an avoidable delay in providing the right treatment. In fact, diagnostic error crops up in 10% of medical cases. What to do about it?

The research team used a variety of surveys and engagement tools and techniques, including Citizens’ Juries (check out the IAP2 webinar from 2015), to engage patients and healthcare consumers. Participants in the project identified roles patients might play to improve diagnostic quality and limit errors.

The research team found that deliberation had significant impacts on patient activation, health literacy, and other important measures. They also found that a majority of everyday citizens understood the recommendations and believed the recommendations were easy to use and would have a positive impact on diagnosis. The research team is currently working to assess the perceived quality of the recommendations created through deliberation as compared to recommendations made by non-deliberating bodies, including those made by a professional medical group. In the future, the team hopes to test the efficacy of the recommendations for improving the diagnostic process and diagnostic quality in clinical settings.

Organization of the YEAR: IAP2 Canada: British Columbia Ministry of Health

The British Columbia Ministry of Health was recognized for its “Patients as Partners Program”, which has been around less than 10-years (and counting) to give patients and their families a greater voice, choice and representation to improve healthcare at the individual, community and system level.

bc-health-photo

Patients as Partners annual dialogue featuring patients

Shannon Holms, the program director, explained how the “old” approach to health care, structured around the needs of hospitals and healthcare providers, with medical staff regarded as experts and patients as recipients of information and instruction was no longer unsustainable. Costs were rising, taxpayers’ dollars were limited, the population was getting older and patients were demanding more input into their care.

In 2007, the British Columbia provincial government endorsed a new approach, which involved a common language, common tools and a common approach to involving patients and health care providers to foster their collaboration to improve healthcare in British Columbia. Holms explained that the IAP2 Core Values provided a “north star” for the Ministry and Delaney and Associates provided training for some 800 health care workers resulting in 40,000 engagements with patients.

Some of the results tailored for individual regions in BC include:

  • The Vancouver Island Health Authority developed a program to prepare patients before surgery.
  • The Interior Health Region engaged patient and family partners in the Interior Health Eating Disorder Regional Planning Day to foster engagement and collaboration and to gather information to be considered in the development of the Interior Health Eating Disorder Strategy.
  • Northern Health engaged patient volunteers to streamline the process for transferring patients from hospitals to community care – condensing 24 forms down to one.
  • Providence Health in Vancouver included patient partners on the committee to hire a new respiratory therapist.
  • In Ridge Meadows, just east of Vancouver, patient volunteers were invited to work with general practitioners and radiologists to help improve communications and imaging results.

Among the lessons-learned, Holms says, is to maintain good relations with patient-partners and to keep leaders informed, involved and engaged.

rewind

Click here for additional resources from the webinar.

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IAP2 Federation Announces New Professional Development Manager

August 5, 2016 Leave a comment

iap2logoAugust 1, 2016

The IAP2 Federation Board is pleased to announce the selection of Cassandra “Cassie” Hemphill as the new Professional Development Manager. Cassie commenced her duties on Monday, August 1, 2016.

 

Cassie Hemphill

Cassie Hemphill

Cassie brings to IAP2 more than 25 years of experience as a communications educator and consultant. As an educator, she teaches university and outreach courses in public speaking, interpersonal communication, intercultural communication, technical writing, and dialogue and deliberation at the University of Montana. She recently piloted a 12-hour “people skills” training for supervisors as part of an outreach to local businesses. For her university’s global leadership initiative, Cassie will teach a first year seminar in deliberative democracy. Prior to teaching, Cassie worked as a communications consultant, primarily coordinating large (>$1M US) commercial and government proposals and serving as lead writer and editor for complex, multi-volume technical and scientific publications.

Cassie’s Ph.D. research focused on the implementation of an innovative government procurement policy by a federal natural resource agency. Her M.A. research examined the decision-making processes used by technical experts in complex environmental cleanup projects. She as a B.S. in management and service leadership and a certificate in natural resources conflict resolution. She completed IAP2’s 5-day certificate course (now Foundations in Public Participation training) in 2004 and has completed training in project management, proposal management, and facilitation of P2 processes. Her current research explores best practices in adult learning and assessment, organizational communication, and deliberative dialogic decision-making processes.

Cassie is active at the national and regional levels of IAP2 USA. She is on the IAP2 USA Certification Task Force and is the Montana state representative for the Intermountain Chapter. She serves on the editorial board of the Northwest Communication Association Journal and has previously served that association as a conference planner. One of the highlights of her year is serving as chief judge for the 8th grade physical science division at the Montana State Science Fair.

IAP2 extends sincere appreciation to Staffing Committee members Jan Bloomfield (Canada), Kylie Cochrane (Australasia) and Ellen Ernst, Executive Manager for their efforts in working through the recruiting and selection process and for their thoughtful consideration of all applications received. IAP2 was pleased with the interest received from more than 30 applicants from around the world. The breadth and depth of experience was quite impressive.

In the coming weeks and months as Cassie becomes acquainted with the organization, key initiatives, and her role, many of you will have the opportunity to meet and work with her. Cassie can be reached at pdm@iap2.org.

Please join us in welcoming Cassie to IAP2.

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The latest from the Journal of Public Deliberation

February 2, 2016 Leave a comment

The second issue of the Journal of Public Deliberation (Vol. 11, Issue 2) has been published and is available online. This issue features research from a variety of countries around the globe including Australia, Norway, Canada, and Italy.

Edmonton’s Citizens’ Jury on Internet Voting is discussed in one of the articles in JPD.

Edmonton’s Citizens’ Jury on Internet Voting is discussed in one of the articles in JPD.

One essay offers a new model for assessing the legitimacy of deliberative processes. Research studies examine different deliberative designs such as citizen panels, online forums, and governance structures.

The articles highlight topics such as prison systems, responses to terrorism, the implementation of online voting, and engaging youth in political discussion. This issue also includes two practice-based Reflections from the Field: one considering how deliberation helped people collaborate on a community orchard, and another that offers lessons learned from deliberative pedagogy. Finally, there are two book reviews that are likely to be of interest to scholars and practitioners in deliberation and public engagement.

JPD is a peer-reviewed, open-access journal with the principal objective of synthesizing the research, opinion, projects, experiments and experiences of academics and practitioners in the multi-disciplinary field of deliberative democracy. We accept submissions for research articles, reflections from the field, book reviews, and proposals for special issues. Learn more…

We hope you enjoy the issue!
Laura Black (Editor), Nancy Thomas and Tim Shaffer (Associate Editors)

Categories: Research Tags: , ,

REWIND-2 – Research & Practice – the IAP2 November webinar

December 14, 2015 Leave a comment

informationIn just about any field, marrying academic research and the actual practice can be a bit of a challenge. Our November webinar looked at ways in which that’s happening in the P2 field. Our guests were Fiona Cavanagh of the Centre for Public Involvement in Edmonton and Stephanie Brooks, Public Outreach specialist at Michael Baker International and a member of the Standing Committee on Public Involvement of the U.S. Transportation Research Board (TRB).

The TRB’s Standing Committee on Public Involvement is in charge of enhancing understanding and acceptance of P2 in transportation policy implementation. Like CPI, it researches best practices and new techniques, sets standards for P2 and enhances the public involvement skills of transportation professionals across the U.S.

One of the committee’s recent completed projects was to develop two “problem statements” that were approved for funding by the National Cooperative Highway Research Program. It also sponsors the “John and Jane Q. Public Competition,” which looks for fresh and creative ways of communicating complicated transportation issues to the general public.

CPI was founded out of the City of Edmonton’s desire to learn best practices in the P2 field, so it can engage its citizens properly. CPI’s research involves testing new ways of engaging the public in order to tackle complex issues like climate change and transportation. Fiona explained that this work is more about doing research with the community rather than on the community, and one of its early assignments was to look at the state of public engagement in the city transportation system. A Citizens’ Jury on Internet Voting was also a major project undertaken by CPI. CPI recently completed work on a “Diversity and Inclusion” kit, which turns theory into practice in the general area of making sure as wide a range of people as possible is covered by a P2 effort. CPI is also part of a multinational democracy effort called Participedia.

Review the webinar and access collateral materials – including the PowerPoint decks, relevant links and responses to questions asked during the webinar.

Note: The IAP2 November webinar was notable for a number of technical issues. Just before it started, one of the worse storms in living memory knocked out power on Southern Vancouver Island, where we physically orchestrate the webinars. We had to scramble to set up at an alternative Wi-Fi site (thank you, Starbucks!) and our presenters stepped up to get the webinar “on the air.” We apologize again for the technical problems and thank everyone who took part for sticking it out.

webinarStarting in January – Webinars on the Core Values Award winners!
In January, we begin a series of webinars with the 2015 Core Values Awards winners. Watch for an e-blast with further information as soon as the January speakers are confirmed!

Categories: Webinars Tags: ,

Are you signed up for the IAP2 November webinar?

November 2, 2015 Leave a comment

Academic research into public participation, and the actual practice can sometimes be disconnected, so how are the two being brought together? On Tuesday, November 17 at 3pm Eastern time, the IAP2 Webinar will look at ways that research findings are being put to work in the field.

Stephanie Brooks, public outreach specialist at Michael Baker International and a member of the Transportation Research Board’s Standing Committee on Public Involvement in Transportation (ADA60), will give a presentation. Joining her will be Fiona Cavanagh, Executive Director of the Centre for Public Involvement, a partnership of the City of Edmonton and the University of Alberta, which has been producing research work in a number of fields – particularly engagement at the civic level – and sees those theories put into practice.

We hope you’ll join us, and bring your questions, observations and comments. As always, this webinar is free for IAP2 USA members and only $50 for non-members. For more information and to register, click here.

Categories: Webinars Tags:

Member Spotlight: Tina Geiselbrecht

August 25, 2015 Leave a comment

tinageiselbrecht2Tina Geiselbrecht is a Research Scientist with the Texas A&M Transportation Institute (TTI). She leads the Public Engagement Planning program, a two year old program whose mission is “To advance the practice of public engagement through research and innovation.” Sound familiar?

Texas A&M has the largest university-based transportation research institute in the country. They’re interested in things like pavement markings, traffic operations, pedestrian safety, transportation planning, and policy development, primarily at the state level.

Tina came to TTI with a M.A. in Geography from Texas State University (formerly Southwest Texas State University) and a B.A. in Economic Geography from the University of Texas. “My primary focus is on research that agencies and organizations can use to better understand their constituents and customers. We collect quantitative and qualitative data to help agencies develop plans and programs.” Tina is involved in efforts to use innovative techniques and technologies to change how people engage with one another and their communities, and recently looked at how online communities can help policymakers understand what issues are important to their constituents and ask questions to better understand multiple perspectives. “The greatest challenge is to convince sponsors of the return on investment of that level engagement. They want to know that it will garner meaningful engagement and help the community be supportive of the decisions that are made.”

Back to the Future
Some of the projects Tina is involved in may seem futuristic, but in reality they’re not too far down the road.

“We’re looking at connected and automated vehicles, and the transportation infrastructure we would need to put into place to support them, for example, our engineers are working on what pavement markings these vehicles would need on the roadways. The public engagement questions center on things like ‘How do we identify the issues people will have with these new technologies so the engineers can design ways for people to accept them?’ It’s one thing to say we can produce automated vehicles, it’s another to trust them to pick up the kids at school and bring them home. We’re innovating faster than the public can absorb, in transportation and in public engagement, begging the question ‘How do we use technology to facilitate these discussions?’”

Tina joined IAP2 USA when she took the Foundations course in 2012, and the Certification Task Force after having attended the 2013 North American Conference in Salt Lake City. “The conference was wonderfully exciting and invigorating, and I wanted to get more involved!” She joined the Certification Task Force just as it was getting underway.

“I felt like I couldn’t be an effective P2 evaluator without fully understanding both sides of P2. The practitioner side – the people conducting meetings and deciding which tools and techniques will be most effective to reach a particular stakeholder group – and the evaluation side, knowing how well an effort worked and being able to effectively evaluate outcomes. The Certification Program we’ve created focuses on the core competencies that every P2 professional should know.”

Where Do I Start?
“The best advice I have is go to the conference and find ways to get involved. I didn’t know any of the people on the Task Force going in and have developed lasting professional relationships along the way. The conference is rewarding, exciting, and fun, but more than that get involved in a committee or a task force to connect more deeply with people and learn from one another.”

IAP2 Joins Journal of Public Deliberation

November 24, 2010 Leave a comment

As had been hinted at in the comments a few weeks ago, IAP2 has just announced a new partnership with the Deliberative Democracy Consortium (DDC) to join their Journal of Public Deliberation (JPD).

From the joint communique (PDF):

IAP2 would like to announce that it is joining the Deliberative Democracy Consortium’s Journal of Public Deliberation.

For the past three years IAP2 has been publishing the International Journal for Public Participation, as a result of a series of opportunities IAP2 has now formed a partnership with the Journal of Public Deliberation.

This partnership will see more content from practitioners in the Journal for Public Deliberation, the appointment of Dr Lyn Carson as essay editor on behalf of IAP2 and a broad international community of practitioners and researchers networking on line to build debate and dialogues in the field.

We will share the call for papers for the upcoming issue as soon as it’s out.

Categories: News Tags: , ,