Posts Tagged ‘california’

Your Learning Journey and the Skills Symposium

November 28, 2016 Leave a comment
We keep saying that the San Diego Skills Symposium has something for everyone, and it does! Where are you on your learning journey? What skills do you need for continuous improvement? What should you be signing up for? The following provides some insights on what you could learn and where courses lie on the continuum of experience. But many overlap, so don’t let us define or limit your journey – choose the courses that best fit where YOU are and what YOU need.
Course and Audience Some of the things YOU will learn in these courses
If you are new to the P2 field or want a refresher…
IAP2 Foundations Planning
Planning – 3 Days
Techniques – 2 Days
  • Define P2 and understand its value, risks and benefits
  • Design, deliver and evaluate effective P2 planning processes
  • Select appropriate techniques that align with P2 objectives
  • Understand key characteristics of a wide variety of traditional and emerging techniques and technologies
If you are experienced in delivering P2…
Social Media and P2
2-day course

  • Understand the range of ways people participate online
  • Write appropriate content and understand the importance of two-way communication in this medium
  • Identify challenges to participation in digital environments and be aware of approaches that may address these challenge
IAP2 Emotion, Outrage and Public Participation
2-day course
  • A common understanding of outrage: the causes of outrage
  • Strategies & approaches for dealing with outrage
  • Practice the kinds of behavior that are most effective in mitigating people’s anger, fear and emotional reactions
Designing for Diversity
2-day course
  • Recognize the value and critical importance of bringing multiple perspectives to complex issues
  • Learn how to define clear objectives for increasing and deepening diversity within public engagement efforts
  • Learn how to choose the appropriate participation tools and techniques based on the engagement design
Building the Trust for Civil Communication
1-day course
  • Review how trust is built
  • Recognize what makes communication effective
  • Recognize communication patterns that can evoke negative emotions
Evaluating & Measuring P2
1-day course
  • Determine the most appropriate type(s) of evaluation for a P2 project and identify the challenges to evaluation
  • Populate a logic model and use it to structure an evaluation plan
  • Craft evaluation questions
If you have been delivering good P2 for quite a while…
When Things Go Sideways
2-day course

  • Build experience and practice through practical tools and approaches to constructively engage with emotional stakeholders
  • Increase self-awareness and understanding of personal reactions and responses to the emotions of others
  • Understand and identify some of the triggers for emotion, and practice strategies to support people in constructive engagement
Wherever you are in your P2 learning journey, plan to join us for these highly interactive and participatory courses.

President’s Message from David Hovde

July 27, 2015 Leave a comment

David Hovde, President

Greetings from Wisconsin!

If you’ve ever lived in the upper Midwest and/or northern climes in the U.S., you’ve either heard or said that there are really only two seasons – winter and road construction. The good news is that it can’t keep me from the good news, so here goes:

After a period of inactivity, the Georgia chapter of IAP2 is in a period of “renewal.” The first big step back toward being an active chapter is due to a dedicated and energetic group of folks who’ve organized a kick-off mixer scheduled for August 5. If you’re anywhere near the neighborhood, or if you’ve been thinking of taking a trip before summer is over, I encourage you to consider attending! Click here for more information.

There’s also a lot of new energy and enthusiasm about IAP2 USA in southern California! If you’re interested in learning more – or in participating in upcoming events – please contact Kit Cole at or call or text 818-822-6378. Or attend one of their upcoming events such as an informal get-together at the O Hotel or “Turbo Charge Your Efforts with Social Media”.

If you’ve been wondering when IAP2 USA would develop and offer a professional certification program, wonder no longer.

The pilot for the new professional certification program will launch in September this year, offering a 2-level certification award: Certified Public Participation Professional and Master Certified Public Participation Professional. Credentials are awarded upon completion and evaluation of a 3-step assessment of candidates, based on 5 core competencies that were identified through the membership consultation process.

The Certification Task Force (Yeah!) held a special webinar about the process earlier this month; 70 people from the U.S. and Canada participated and learned a lot, including how to apply. Applications are now closed but, we will continue to report out on the process – so look for more information soon.

I know that some of you have been putting off your registration for the 2015 IAP2 North American Conference. (For once, I did not procrastinate.) I encourage you to register as soon as possible for the best rate – the “Early Bird” registration rate is still available through the end of this month.

Click the link for the IAP2 North American Conference Schedule at a Glance. This will be a jam packed Conference with more than 50 sessions, sessions in the field, dynamic keynote speakers, an IAP2 Core Values Award Gala and more. You will need to sign up for the sessions in the field so take a look and get registered.

Speaking of the Core Values Awards, and procrastinating, it is not too early to start thinking about which of your projects might qualify for one of our field’s most prestigious and meaningful awards in 2016. For more information on the Core Values Awards click here and start planning now!

As you’re thinking ahead, keep the 2016 Skills Symposium in mind. Planning for this event is just getting underway, and there are several volunteer opportunities available. If you’d like to help shape this event, please contact Anne Carroll, chair of the Training committee.

Finally, as always, there are ongoing opportunities to help IAP2 USA serve members, advance the practice of public participation, learn and share knowledge and expertise. One important way you can do that is through service on our volunteer board. More information will be share over the coming months; in the meantime, please consider the possibilities.

I hope your summer is still wonderful. Oh, and I’ll see you in Portland in September.

Safe travels!

— David

IAP2 Member spotlight: Thao Hill

March 10, 2015 Leave a comment

IAP2 Member Thao Hill

– By Lance Robertson

Member spotlight is a frequent feature of the IAP2 USA newsletter. If you have a suggestion for a future profile, please email Lance Robertson at

Briefly introduce yourself. Who are you, and what do you do?

I am the Director of Strategic Accounts for GovDelivery. I started with GovDelivery way back in February of 2015 :-). My job at GovDelivery is to consult with its different teams (Sales, Marketing, Product, Implementation, Customer Service, etc.) to help drive more new partnerships with local and state government. So, essentially what that means is that I help government public information officers, communications directors, public participation professionals and others leverage the internet (the cloud, the web, whatever you wanna call it) to execute their successful communications strategies.

Many folks know me because of the work I did from 2005-2014 with another cloud services company – Granicus. Prior to that, from 2000-2005, I was the head technology officer for Public Systems Associates, the IT outfit for the Louisiana Legislature.

So, essentially, I’ve devoted my entire career to helping government agencies leverage technology in the most productive and useful way possible – particularly when it comes to getting information from inside government out into the hands of citizens.

I was born and raised outside of Murfreesboro, Tennessee, in a very, very small town. I received my Electrical Engineering degree from Tennessee Tech University.

How long have you been a member of IAP2? How did you first hear about the organization?

I officially joined last month! I’ve been involved with IAP2 since I attended the North American Conference two years ago in Salt Lake City as a technology vendor.

In your day-to-day public participation or community outreach work, what gives you the most satisfaction?

I get the most satisfaction when I see a press release from one of my customers informing the public about a service they are offering to help the public be better connected to their government. I can say “I was a part of that!”, and that’s super cool for me personally. Knowing I helped them make the decision to do something and it was successful!

What are the biggest challenges you’ve found in doing this kind of work?

I get really frustrated when I talk with someone in charge of public participation or communications and they say, “I’m happy with how we do things today.” They are not being open to doing it better. We should always be open to giving our citizens better services with their tax dollars.

Why did you decide to get more involved in IAP2?

I see how communications and public participation professionals love their jobs, and I have seen how helping government use technology better can make people feel more connected to their government. To use it to help get the public to take part in the decision-making process of government… that’s the most rewarding!

In several parts of the country, there is interest building in re-launching or re-building chapters to connect local folks on the ground. What’s your vision for the Northern California chapter? What kinds of things are going on there?

Too early to tell… but it feels like that we have the unique opportunity here to partner with a lot of tech businesses that want to help engage with the public, and our place will be to bring them together with public participation professionals and guide them so the tools we develop and use are ones that will actually work.

What are your off-work passions and interests? What do you like to do for fun?

I play the piano, and I sing… I do a lot of this for community service to organizations in San Francisco that are in need. I am a part of the San Francisco Ducal Court, which is a group of mostly entertainers that perform to raise money for many LGBT organizations in San Francisco.

Anything else you want to add?

I’m very excited to become more involved in my Northern California Chapter. My life passion has been to help governments utilize technology to achieve a more representative democracy built on trust between citizens and government. IAP2 can be a critical part of this very important goal, and I’m excited to be of service!

Member spotlight: Michael Huynh

April 16, 2014 Leave a comment



 Member spotlight: Michael Huynh


Michael Huynh is a Public Involvement Manager at Southern California Edison (SCE), where he manages a team of P2 professionals responsible for developing and implementing public engagement strategies for the utility’s major electric infrastructure projects. He has been working in public relations, outreach and government affairs for the past decade, and has been involved in numerous projects in the transportation, real estate and energy industries.

Michael took some time from his busy schedule to provide some additional details to IAP2 members about his life, work career and involvement in public engagement.


Tell us some more about yourself.

I grew up in a Los Angeles suburb, majored in international relations in college, and studied abroad in France, Vietnam and Belgium. I got my first professional job at a public affairs firm,and the rest is history!

How long have you been a member of IAP2?

I first heard about IAP2 when I joined Southern California Edison in 2007 and have been a member ever since.

What attracted you to IAP2?

After practicing public outreach for several years, I was very surprised to learn that there was an actual organization dedicated to public participation. I was really drawn to IAP2 after going through the certificate program, because the values and concepts I learned from there have helped me better understand and appreciate my role in designing and implementing public participation programs.

In your day-to-day public participation or community outreach work, what gives you the most satisfaction? What are the biggest challenges?

What I enjoy most in my work is being able to develop a public participation program for a project and seeing it through from beginning to end. Every project is different. They each come with their own unique set of stakeholders, challenges and public participation goals. So that’s also the biggest challenge. It’s easy to just fall into a trap of just replicating a P2 program that worked successfully in the past. I also find it a challenge to come up with — or take a risk with —  using new and innovative P2 methods.

As a member of IAP2 USA, what do you look most forward to in 2014? What can the organization do to best serve you?

I am looking forward to the numerous opportunities for professional development, from the monthly webinars to the training courses that are offered. I am also looking forward to the next conference to learn about how we can improve our public participation processes and meet other P2 practitioners.

Just like in a few other places in the United States, there is currently some interest in creating or re-launching the Southern California chapter. Can you briefly describe where you are in that process?

We were very surprised that there is not currently an IAP2 chapter in Southern California. We are talking to professionals in the public relations, public affairs and public participation fields to see if there is a strong interest to start a chapter. Since Southern California is such a large area, we are thinking of starting small and focusing on the San Gabriel Valley region (where our company is headquartered).

What level of interest are you seeing within the utility industry – or with customers – in doing more public participation? Why do you think there’s more desire by utilities to engage customers in this way?

I think there is definitely a strong interest amongst utilities to do more public outreach and public participation to their customers, communities, and other stakeholders that they serve. As the public desires to have more two-way communication either through traditional means or social media, there is an increasing need for utilities to be more responsive to and engage their stakeholders in a way that makes them feel “heard.”

What is your most memorable, or favorite, public participation effort or campaign?

I’m not sure if I have a memorable or favorite campaign. But I have definitely enjoyed working on many P2 projects in many different communities through the southwestern United States and have been able to visit some pretty cool places if it had not been for my work.

IAP2 NorCal Event: Fixing Broke(n) Governments through Serious Games, November 17 in San Francisco

October 20, 2011 2 comments

At the NorCal chapter, we’re thrilled to announce our upcoming event focused on the use of serious games for decision making and public participation:

Thursday, November 17, 2011
from 6:30pm-9:00pm
Citizen Space
425 2nd St,  Suite 100
San Francisco, CA 94107
Details and RSVP:

Luke Hohmann and Tami Carter from The Innovation Games Company will be providing us with an introduction to, and participation in, an Innovation Games exercise. The Innovation Games Company uses games to engaging citizens in determining preferences and priorities to guide governmental decision-making.

Following a series of social mixers earlier this year, this is our first real chapter event in a while, and we’re excited to start things off with such a timely topic. Please help us spread the word and forward this information to any groups or individuals you think might be interested in attending the event. You can also choose from a number of sponsoring options. Please contact us if you have any questions. Thank you!

Fixing Broke(n) Governments through Serious Games

Governments around the world are all facing budget shortfalls, spending cuts and reduced services. All of us — ordinary citizens, elected officials and community leaders — know that we must make dramatic changes to solve these crises, and yet governments remain gridlocked. How do we move beyond this impasse? How do we create an approach to budgeting that is both participatory and scalable? The answer is serious games!

Join Luke Hohmann, CEO and founder of the Innovation Games® Company, to learn how serious games are creating real change through encouraging public participation in government. Luke will talk about the specially designed Innovation Game® Budget Games and how it was used by the city of San Jose, CA, to bring together more than 100 community leaders and ordinary citizens to collaboratively prioritize possible cuts to the city budget.

Come prepared to participate, because we’ll also be playing a version of the Innovation Game® to get a real-world understanding of how serious games can be more effective way to get accurate and actionable data than traditional polling methods.

About the presenter

Luke Hohmann is the founder and CEO of The Innovation Games® Company, the leading provider of seriously fun games that produce seriously great market research results. The author of three books with long titles, Luke’s playfully diverse background of life experiences has uniquely prepared him to design and produce serious games. Luke graduated magna cum laude with a B.S.E. in computer engineering and an M.S.E. in computer science and engineering from the University of Michigan. In addition to data structures and artificial intelligence, he studied cognitive psychology and organizational behavior under such luminaries as Elliot Soloway, Karl Weick and Dan Dennison. He is also a former United States National Junior Pairs Figure Skating Champion. In his spare time, Luke likes roughhousing with his four kids, his wife’s cooking, and long runs in the Santa Cruz Mountains to burn off his wife’s cooking. Luke’s an old school Silicon Valley entrepreneur. Instead of building a company to flip, he’s building a company to change the world.